Terms and conditions

Company details:

MEROTRADING Genieskensstraat 55, 3630 Maasmechelen. Belgium ✉ Contact@Merotrading.com
VAT: BE 0692.915.738
Article 1: General provisions
The e-commerce website MeroTrading.com is owned by "MeroTrading" with its registered office at Genieskensstraat 55, 3630 Maasmechelen Belgium with company number BE0692915738, and offers its customers the opportunity to purchase products from its online store online.

These General Terms and Conditions apply to every order placed by a visitor of this e-commerce website. When placing an order via the MeroTrading web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and explicitly by MeroTrading.

Article 2: Price

All prices mentioned are expressed in EURO, exempt from VAT ("Special exemption regulation for small companies"), except for any other taxes or taxes that are obligatory to be borne by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The price indication refers only to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Apparent mistakes or errors in the offer do not bind MeroTrading. In terms of the accuracy and completeness of the information provided, MeroTrading is only bound to a means obligation. MeroTrading is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance.

The offer is always valid while stocks last and can be adjusted or withdrawn at any time by MeroTrading. MeroTrading cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

As a customer, you must complete your order via the shopping cart. In the next step you need to fill in your details. The customer is responsible for the accuracy of the data entered. If something is entered incorrectly, the customer must contact the customer service before the order is shipped.

The Customer can choose between the following payment methods:

by credit card (Visa, Maestro, Mastercard)
via bank card (Bancontact)
by bank transfer to account number BE70 0018 3554 3225

Via Paypal

MEROTRADING is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and implementation of the agreement

Items ordered through this web store are delivered throughout the European Union

Delivery takes place via one of the courier companies we work with: UPS, DHL, TNT, Feddex, GLS, EMS, DPD, Dachser or BPOST

Unless otherwise agreed or expressly determined otherwise, the goods are delivered to the Client's place of residence within 30 days of receipt of the order.

Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to MeroTrading immediately.

The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier, if the Customer's carrier has been instructed to transport the goods and this choice was not offered by MeroTrading.

Article 6: Retention of title

The delivered items remain the exclusive property of MeroTrading until the moment of full payment by the Customer.

If necessary, the Customer undertakes to inform third parties of the retention of title of MeroTrading, for example to anyone who would seize the items that have not yet been paid in full.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from MeroTrading.

If the right of withdrawal applies:

The Customer has the right to return within 14 calendar days without giving any reason.

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the Customer or a third party designated by the Customer, who is not the carrier, physically in possession of the good.

To exercise the right of withdrawal, the Customer must MEROTRADING - Genieskensstraat 55, 3630 Maasmechelen, Belgium. Contact@Merotrading.com

informing him / her of his decision to withdraw from the contract in writing by post or email by an unambiguous statement. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to MEROTRADING - Genieskensstraat 55, 3630 Maasmechelen, Belgium without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the contract to MEROTRADING. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods are for the account of the Customer.

If the returned product is in any way diminished in value, MEROTRADING reserves the right to hold the Customer liable and to claim damages for any depreciation of the goods resulting from the use of the goods by the Customer goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer revokes the agreement, MEROTRADING will refund all payments received from the Customer up to that time, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after MEROTRADING has been informed of the Customer's decision to terminate the agreement. revoke. For sales contracts, MEROTRADING can wait with the refund until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the choice of the Customer for a method of delivery other than the cheapest standard delivery offered by MEROTRADING will not be refunded.

MEROTRADING will reimburse the Customer with the same payment method as the Customer used to carry out the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such a refund.

The Customer cannot exercise the right of withdrawal for:

the delivery of goods that spoil quickly or with a limited shelf life;
the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery, such as perfume and cosmetics, audio and video recordings, and software
the delivery of goods which, by their nature, are irrevocably mixed with other products;
the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market on which the company has no influence;
the supply of sealed audio and sealed video recordings and sealed computer software of which the seal has been broken after delivery;
the supply of newspapers, magazines or magazines, with the exception of contracts for a subscription to such publications;
the delivery of digital content that has not been delivered on a tangible medium, if the execution has started with the express prior consent of the Customer and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (eg downloading music, software).
Article 8: Warranty

Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact MEROTRADING customer service and return the item to MEROTRADING at his expense.

If a defect is found, the Customer must inform MEROTRADING as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement lapses.

The (commercial and / or legal) warranty never applies to defects arising from accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Client proves otherwise.

Article 9: Customer service

The MEROTRADING customer service can be reached by email at contact@merotrading.com or by post at the following address Genieskensstraat 55, 3630 Maasmechelen. Belgium. Any complaints can be directed to this.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights held by MEROTRADING, the Customer will owe interest of 10% per quarter on the unpaid amount in the event of non-payment or late payment from the date of the default by operation of law and without reminder. In addition, the Customer is legally and without reminder owing a fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, MEROTRADING reserves the right to take back items that are not (fully) paid.

Article 11: Privacy

The data controller, MEROTRADING respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data as well as the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

The personal data provided by you will only be used for the following purposes: information regarding the orders placed and direct marketing.

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to [company name, address, e-mail address]. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact MEROTRADING - Genieskensstraat 55, 3630 Maasmechelen, Belgium. Or by email: Contact@Merotrading.com.

We treat your data as confidential information and will not pass it on, rent it or sell it to third parties. [In case of transfer to third parties: It is possible that the personal data obtained may be passed on to companies that work with us, such as suppliers for the supply of products.

The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so MEROTRADING has no access to your password.

MEROTRADING keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.

If you have any questions about this privacy statement, please contact us at MEROTRADING - Genieskensstraat 55, 3630 Maasmechelen, Belgium. Or by email: Contact@Merotrading.com.

Article 12: Use of cookies

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify one machine.

"First party cookies" are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or even: a pre-filled form with data that the user has made during previous visits.

"Third Party cookies" are cookies that do not come from the website itself, but from third parties, eg an existing marketing or advertising plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website].

You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Affect of validity - non-renunciation.

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by MEROTRADING to enforce, or exercise any right to, any of the rights listed in these Terms will never be considered a waiver of such provision and will never affect the validity of these rights.

Article 14: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of MEROTRADING. In the event of contradiction, the present Conditions prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law - Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law.

The courts of the consumer's domicile are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).